Very frustrating to find my rewards screen is blank. After searching some forums and trying without success to run the Log recover program, I found the answer in a Steam forum:
https://steamcommunity.com/app/314160/discussions/1/627456486410539855/
Just browse to the DLC sub-folder of the FSX folder, e.g. mine is:
D:\Steam\steamapps\common\FSX\DLC
and add an empty sub-folder named "rewards", restart FSX and now the rewards page should be populated thus:
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